Fye Overview
Fye has a 1.5-star rating, derived from feedback provided by 109 customers. In the Entertainment category, it secures the 16th position out of 387 companies.
Rating
Contact Information
Website
www.fye.com
Phone
(877) 351-2131
38 Corporate Circle, Albany, New York, 12203, United States
Fye Reviews
Soraya
Business matter
I ordered a 60 follar bag a d they sent me a spiderman funko pop! Noone will answer .e.or my emails!
Amanda
Scammers
I signed up for the free membership a few months back, was never told it was going to be a paid membership, when I asked if they would take my money, they told me only if I signed up for it online. I never signed up for anything and they had no way of cancelling my supposed membership the they could find records for. They used my card I had used in the store. That this coupon will give you 10% off was a scam to get information from me and used my card information to take several months of payments of $11.99. When i was finally able to get my stuff cancel from being irate on the phone which I hate to be, they said to continue my membership and I get so much in savings which was the same as cash which should be good. They didn't even have my correct zip code what makes them think I want to keep a membership I never signed up for. After haggling to cancel my supposed membership they were going to refuse a refund. I managed to haggle to get at least one $11.99 refund from these scammers but that's months of this happening, when I asked about the money they have been taking from me they said that there was nothing they can do.
Luigi
Never shopping here again
Original review Oct 22, 2022
Next time, Im going to record my experience as proof because this was unbelievable.Im not happy at all with this experience. The only good that came out of it is that I found the DVD I was looking for, but I probably couldve found it cheaper online somewhere else. There were only two employees there.. both acted like they were working at a high-end retail store! I didnt know that FYE turned into a mostly anime related store, but that wasnt what bothered me.. What really bothered me was how the cashier, Ian, was so rude to me. First he tried to up-sell me more by telling me Oh its $5 if you purchase something else, otherwise its $6.99.. I said no thanks. Then he seemed to get pissy and asked for my email.. Again, I said no thanks because I get enough spam and Im literally only here for this one item, I never shop at this store, let alone step into the mall without a purpose for shopping. He then said oh its for the receipt.. so I stupidly gave it to him.. now today, the next morning, I get an email with the header WELCOME TO FYE! .so he lied to me.. I got a paper receipt, and I knew after I walked out of there exactly what happened. Next time, Im saying NO without the thanks because apparently being nice gets you walked all over by some miserable old man wearing hot topic attire.
emma
Poor service
The phone call was too long then hung up very poor service Website was very hard to navigate my problem wasnt resolved
Anonim
Ex employee pissed
I used to work at the Grandville location ever since it opened back up from the Covid shutdown. I was hired on the spot with no experience. The manager didn't ask any questions but when I could start. A few days later I started and received absolutely no training. When I started working I got sick to my stomach when I tried to clean the entire store. I could tell no one cleaned at all and when I did the towels were pitch black from only one spot. No one even cleaned the machines for Covid. A few weeks into working there the manager suddenly left without a word and the assistant manager soon after. I was left alone opening the store again with no training as an associate. When a new batch of managers came in the assistant manager hired his friend and I got promoted to 4th key, again I wasn't trained at all by the assistant manager. I was treated with disrespect and acted as the assistant manager's and 3rd key's laborer. I had to force my breaks (I'm a minor) and was over worked. I even got screamed at by the assistant manager in front of the entire store because I had to move which meant that I had to get a new job. The assistant manager is a male and I'm a minor with PTSD (I told the managers that I have it) I went into a break down after. I called corporate to report it but they didn't do anything to help. The managers would also walk off talking to one another and if it was just one that day they'd be on their phone the whole time. Again I had to some how clean the store at the same time making sure people wouldn't catch Covid, whilst watching the register. I've always been early to my shifts and never called off. But when I tried to call off (I got the flu during Covid) it was a big deal even when the other staff barely showed up. The customers got scared and didn't come up to me even though I was the only one at register. The assistant manager also tried to hire more people, but all of the people hired in walked off. They were told they would have a certain job title. Then when they started their first day the assistant manager put them in as an associate or a key holder and not the listed manager position. The managers and 3rd key are doing things during work that isn't allowed in the work place.
Anonim
No stars, this company scams children, you are offering a service thru another company to kids that don’t know any better. Quite the scam!!
They call you and hang up on you because they cant handle the truth . Worst company ever. Scams are us
Debbi
For preying on 16 yr old with magazine subscriptions
My underage daughter got conned into a magazine subscription by your inept opportunist employees at your store today, that is illegal, some one better get back to me from corporate or my lawyer will call you!!!
Anonim
Issue with an order
Can you maybe in the future allow people from Canada order stuff from your record store we have a FYE store in Ottawa but they are owned by sunrise records sunrise records bought FYE out now can you please Rome back
Anonim
Shipping
Ordered a classical cd 10 days ago and paid extra for expedited shipping. Package has been floating around the postal service back and forth between two states because of an incorrect address on the shipping label printed by FYE. I checked the shipping address on my account, and that is correct. FYE refuses to respond. Do not deal with them
Anonim
Stop services
I have been trying to cancel my membership for months. The person on the other end of the phone was not helpful ignored what I was saying and kept giving sales pitches. After a very frustrating conversation they said my membership was canceled. Once again Im hoping it is.
Ken
Complaint about an employee harassing me
An employee of FYE is harassing me online and posting negative comments because I uninvited him to a convention. His name is Tyler Harris a manager of FYE in Cincinnati. He's never used my business and barely even knows me. This is unacceptable behavior from a supposed professional.
Kayry
Horrible management and distract manager not doing anything.
I was the assistant manager at an FYE, but I was just fired because of an attitude I had I was given a second chance and without it being an hour I was fired. The store manager is disrespectful and abuses his power. He gives himself all the hours and left 3 employees without any hours, many were upset. He smokes inside the store, vapes in-front of customers and curses at them. I was told it's been like this since he was hired. He does shipment 30 days after it's come in or never puts it out like CDs and DVDs. I was frustrated with him because he would leave the store and disappeared for hours and when you'd put him in his place he would get mad at you and act very childish. It annoys me very much that the district manager has been notified before my arrival about the store manager's actions and more of what the store manager does, but yet never does anything. I was told the store manager threw a tantrum in the store during hours, throwing things on to the grown and breaking objects in the back. I lost a job because the district manager cared more about the store manager, and I was the one who suffered for speaking the truth, it was ridiculous because I know he is the district manager never told corporate about it. Because I highly doubt corporate would want a person who disrespects the employees harassed them and if he doesn't get his way he will fire you. And if you want to know what store it was and who the district manager is, I'd gladly give it to you. If any further questions, please contact me at (240) 696-****
FRANK
Customer service damaged FUNKOS
Updated by user Jun 08, 2021
Customer Service is horrific
Original review Jun 08, 2021
This place is impossible to call unless u r a back sludge member. No phone number for complaints. My order came all smashed up and totally destroyed and worthless now. Will report to Consumer Affairs. How does a place that sells collectibles send them in just a box with no protection. FUNKO STORE and HOT TOPIC know how 2 pack FUNKOS. NEVER AGAIN
Mike
Online order# 0215**** not shipped
My Mike and email mb0411****@***t. net. I place pre-order Funko Soda My Hero Academia All Might qty:2 on March 8. Should be in stock April 3. Im been waiting for my order. Can you please assist....Thank you This message I sent out on 4/23/3021 and no one contact me or reply back to see whats going on. Im very disappointed with the way your company handle the business because I called customer service and they connected me to another line and nobody answer or refer that I contact another number provided by the rep. This is an ongoing situation..
Vincent
Where's other cd
I ordered 2 beastie boys cds one License to ill and chk your head well they said the license to ill is on its way where is chk your head cd
Anonim
Haven't heard anything
Still waiting on contact they don't seem to care about there stores cheating people out of money and about contact with the ones that get cheated